I took my car in for an oil change and was told that my Elantra requires full-synthetic oil. I called the Hyundai Dealer and they said it requires synthetic-blend, not full-synthetic. So now feel that I was taken advantage of and paid $60 that I didn't have to pay. They did a good job on the car, but I'd appreciate it if they were honest with me.
Dear Monique, I've checked our records and found you're absolutely right - your car does NOT require only synthetic oil. I'm very sorry about our mistake and have taken steps to be certain that error never occurs in our shop again. Thank you for giving us an opportunity to earn your business, I'm truly sorry we didn't measure up this time. - Terry Inmon
- Inmon Automotive